Privacy Policy

We use your personal information for the following purposes:

• Training Enrollment: Facilitating registration and enrollment in government-recognized skill training programs at authorized Skill Centres. • Job Matching & Placement: Connecting you with suitable employment opportunities based on your skills, qualifications, and location preferences. • KaushGar Mitra Operations: Enabling Mitras to refer candidates, track referral progress, and receive incentive payments. • Identity Verification: Processing KYC documents (Aadhaar, PAN) to verify candidate identity as required by government skilling programs. • Communication: Sending training updates, interview schedules, placement notifications, and platform announcements via SMS, WhatsApp, email, and in-app notifications. • Analytics & Improvement: Analyzing aggregate data to improve training outcomes, placement rates, and platform functionality. • Compliance: Meeting reporting requirements of government bodies overseeing skilling programs.

We implement robust security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2+ (SSL). Sensitive data at rest is encrypted using AES-256. • Access Control: Role-based access controls (RBAC) ensure that staff can only access data relevant to their responsibilities. Row-Level Security (RLS) policies enforce data isolation at the database level. • Authentication: Secure password hashing (bcrypt), session management, and optional two-factor authentication. • Monitoring: Regular security audits, vulnerability assessments, and real-time monitoring for unauthorized access attempts. • Infrastructure: Our platform is hosted on enterprise-grade cloud infrastructure with SOC 2 compliance.

Despite these measures, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

• Active Accounts: Your personal data is retained for as long as your account remains active. • Inactive Accounts: Accounts inactive for more than 24 months may be flagged for review and potential deactivation. • Training Records: As required by government skilling program compliance, anonymized training and certification records may be retained for up to 7 years. • Placement Records: Employment and placement data may be retained for up to 5 years for compliance and outcome tracking. • Deletion Requests: Upon receiving a valid account deletion request, we will process it within 30 business days, subject to legal retention obligations. • Backup Data: Residual copies in encrypted backups are purged within 90 days of deletion.

Under applicable Indian data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you. • Right to Correction: Update or correct inaccurate personal information through your dashboard or by contacting support. • Right to Deletion: Request deletion of your account and personal data (subject to legal retention requirements). Visit our Data Deletion page to submit a request. • Right to Withdraw Consent: Withdraw consent for data processing at any time, though this may affect your ability to use certain platform features. • Right to Data Portability: Request your data in a structured, machine-readable format. • Right to Grievance Redressal: File a complaint with our Grievance Officer or the appropriate data protection authority.

To exercise any of these rights, contact us at info@kaushgar.com. We will respond within 30 business days.

• Essential Cookies: Used for authentication, session management, and security. These cannot be disabled. • Functional Cookies: Remember your language preferences (Hindi/English) and display settings. • Analytics: We use privacy-respecting analytics to understand platform usage patterns. No third-party advertising trackers are used. • UTM Parameters: We track campaign source parameters (utm_source, utm_medium, utm_campaign) to measure the effectiveness of outreach efforts and Mitra referrals. • Local Storage: Used to store language preferences and session tokens locally on your device.

KaushGar Setu is open to users aged 14 and above, in accordance with government skilling program guidelines (e.g., PMKVY, DDU-GKY).

• Users aged 14–18 must have parental or guardian consent before registering. • We do not knowingly collect personal data from children under 14 years of age. • If we discover that data has been collected from a child under 14, we will promptly delete it. • Parents or guardians may contact us at info@kaushgar.com to request review or deletion of a minor's data.

Our platform may integrate with the following third-party services:

• WhatsApp Business API: For sending training notifications, interview updates, and candidate communication. • Google Maps: For locating nearby Skill Centres (subject to Google's Privacy Policy). • Payment Processors: For processing Mitra incentive payments (subject to the processor's privacy policy).

We recommend reviewing the privacy policies of these third-party services. We are not responsible for their data practices.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes:

• The updated policy will be posted on this page with a revised "Last Updated" date. • For significant changes, we may notify you via in-app notification, SMS, or email. • Continued use of KaushGar Setu after changes constitutes acceptance of the revised policy. • Previous versions of the policy are available upon request.

For any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact:

Grievance Officer KaushGar Setu Email: info@kaushgar.com Phone: +91 98765 43210 Address: Registered Office, Rajasthan, India

We are committed to resolving all grievances within 30 business days of receipt. If you are unsatisfied with our response, you may escalate your complaint to the appropriate data protection authority.